Privacy Policy

This Privacy Policy describes how Kriya Consulting Services ("we", "us", or "our") collects, uses, and protects your information when you use the HMS (Hostel Management System) mobile application and web platform (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

1 Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, phone number, and login credentials when you register or are registered by your organization.
• Organization Data: Company/hostel name, branch details, and employee information provided by your organization administrator.
• Operational Data: Room availability, tenant details, rent payment records, expense entries, lead information, and support ticket communications entered through the Service.
• Device Information: Device type, operating system, app version, and unique device identifiers for the mobile application.
• Usage Data: Login timestamps, feature usage patterns, and session information to improve our Service.

2 How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the HMS Service
• To authenticate users and manage account access
• To process and manage hostel operations including room management, rent payments, and tenant records
• To generate reports and analytics for hostel administrators
• To send operational notifications such as rent reminders and support ticket updates
• To improve and optimize the Service
• To provide customer support

3 Data Storage and Security

• Data is stored on secured servers with restricted access controls
• Regular security audits and updates are performed
• Access to personal data is limited to authorized personnel only

4 Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Within Your Organization: Data is shared with authorized administrators and employees within your organization as part of normal hostel operations.
• Service Providers: We may use third-party services for email delivery, hosting, and infrastructure that process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.

5 Data Retention

We retain your data for as long as your organization maintains an active subscription with the Service. Upon account termination or at the request of the organization administrator, data will be deleted within 90 days, except where retention is required by applicable law.

6 Your Rights

You have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete data
• Request deletion of your personal data (subject to legal and contractual obligations)
• Withdraw consent for optional data processing
• Export your data in a commonly used format

To exercise these rights, please contact your organization administrator or reach out to us directly.

7 Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

8 Third-Party Services

The mobile application may use the following third-party services:

• Expo / React Native: For mobile application framework and updates
• Device Secure Storage: For securely storing authentication tokens on your device

Each third-party service has its own privacy policy governing how they handle data.

9 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Effective Date" above. Continued use of the Service after changes constitutes acceptance of the updated policy.

10 Contact Us